A – This Technical Assistance service (Phone Safe) undertakes to repair the equipment unless:
The IMEI or other identification code has been removed, erased, defaced, altered or is otherwise illegible, as determined by the brands.
One or more components required for your repair are no longer manufactured by the brand or are out of stock for a long time.
The equipment has been opened, altered or repaired by persons outside of Authorized Technical Assistance Centers and/or unauthorized components have been used during its repair.
B – Collection of the equipment depends on the presentation of the “Collection Slip” document and, where applicable, payment for the repair.
C – Phone Safe is not responsible for backing up your device's data. Data may need to be completely erased during the repair.
D – Whether for repairs or replacements, components that are technically considered new may be used.
A – In cases of repair of equipment that, due to the passage of time, is no longer covered by the Manufacturer’s Limited Warranty or whose faults are not covered by the conditions of that same Warranty, but provided that the equipment complies with the “general conditions” announced here, this Repair Center will not issue a prior estimate when the repair concerns faults that correspond to a maximum repair value of €12.50 + VAT.
B – Upon reporting the fault, duly signed by the Customer, this Repair Center is authorized to repair the equipment up to a maximum value of €12.50 + VAT.
C – In cases of repair of equipment that meets the conditions mentioned in point A, but where the repair cost is greater than €12.50 + VAT, this Repair Center will issue a quote for approval by the Customer.
D – Once the estimate has been issued and approved, it may be subject to change if the fault finally identified by the Repair Center does not match the one initially detected. In such cases, the Repair Center will inform the Customer of the changes to the initial estimate and wait for approval before carrying out the repair.
E – In case of rejection of the quote, the equipment may be collected after 48 working hours of communication.
F – Any quote (including any changes to the initial quote) is valid for one week. If the Customer does not respond after this period, the quote will be deemed not to have been accepted.
G – Once the repair process has been completed, or if there has been no intervention on the equipment because the quote has not been accepted or the repair has proved impossible, the collection of the equipment by the customer is subject to the conditions set out below in “Deadline for collection of equipment”.
H – Under no circumstances will the issuance of a quote be considered as a guarantee of the effective repair of the equipment, which, in certain cases, may prove impossible.
A – No, all quotes are free and without obligation.
Our specialized mobile repair technicians can repair your smartphone's screen or battery.
(limited to existing stock) in 30 minutes in the case of a computer or equipment that requires a more in-depth diagnosis can be repaired in 24 to 72 hours.
Phone Safe provides a repair guarantee for all equipment that is serviced, provided it meets the following conditions.
All repairs carried out by Phone Safe Repair Centers benefit from a 90 (ninety) day Repair Guarantee.
This warranty is provided by the Repair Center that repaired the equipment and is always applied, regardless of whether or not the equipment is covered by the Manufacturer's Limited Warranty, provided that the following commutative conditions are met:
- Have a possible previous repair, which occurred no more than 90 (ninety) days ago.
- The previous point count starts after notification of repair completion.
- The same entity must provide the Technical Assistance service.
- Be the symptom of the fault presented by the repeating equipment (the same fault).
- If nothing is diagnosed at the Repair Center that results in the loss of the Repair Guarantee for the reasons referred to in “general conditions”.
-The “guarantee seal” does not show any signs of tampering.
We're an alternative for Apple product repairs, offering fast, professional repairs with our qualified technicians. All repairs undergo testing and quality control upon completion.