Problems with your purchase?

Phone Safe's Testing and Quality Control Department ensures the full functionality of all devices. Therefore, we offer a 3-year warranty from the date of purchase, as well as a 14-day return policy.

What should I do if my equipment malfunctions?

If you live near our store, we recommend you visit us for fast and efficient assistance from our employees.

Otherwise, see the "How do I activate the warranty?" section below for guidance.

Resolution Time After Purchase

Within the Warranty Period: Approximately 9 business days*

How can I activate the warranty?

To activate the warranty, you must send an email to geral@phonesafe.pt, including the following data: name, surname, NIF, email, telephone number, address, postal code and equipment details, if it is an iPhone, it must include the IMEI, unlock code, detailed description of the fault and invoice (JPG or PDF format).

After sending the email, our team will contact you within 3 business days to inform you of the next steps. The issue will be promptly evaluated, and appropriate repair or replacement actions will be taken.

*Note: Equipment damaged by improper use, external intervention, negligence or other elements not covered by the warranty will not be replaced.

Returns

Online customers who wish to return or request a refund have 14 days after receiving their order, provided the product is intact, exactly as shipped, and accompanied by the invoice.

Important : THE Phone Safe is not responsible for additional accessories (e.g. cover or film).

Warranty and Returns

All equipment comes with a 3-year warranty from the date of delivery, subject to activation as described above. Equipment damaged by improper use, negligence, or external intervention is not covered by the warranty.

Repairs: For repair services after the warranty period has expired, see the "Repairs" section.

We hope this information is clear. We appreciate your understanding and are committed to ensuring our customers' satisfaction. If you experience any issues, please contact us at the email address above.

Warranty Assistance

THE Phone Safe offers a warranty from the purchase in a physical store or online order delivery. We apologize for any inconvenience and are ready to help. Send us an email following the instructions above, and our Customer Support team will contact you to follow up.

We recommend sending by registered mail and disabling Find My iPhone and iCloud before shipping. Thank you for your understanding and cooperation.